智慧虛擬客服系統+OpenAI ChatGPT
[/ux_text] [ux_text text_align=”left” text_align__sm=”center”]ARTIFICAL INTELLIGENCE
[/ux_text] [/col] [/row] [/section] [section label=”BonUC AI Agent” bg_color=”rgba(123, 169, 198, 0.04)”] [row label=”container” style=”collapse” width=”custom” custom_width=”1000px”] [col label=”features” span__sm=”12″ padding=”32px 32px 32px 32px”] [ux_image id=”69452″] [/col] [/row] [/section] [section label=”description” bg_color=”rgba(123, 169, 198, 0.04)”] [row] [col span__sm=”12″ margin=”0px 0px -20px 0px”] [ux_text font_size=”1.5″ font_size__md=”1.05″ line_height__md=”1.4″ text_align=”center”]3CX智慧虛擬客服系統現已整合OpenAI ChatGPT，引入了OpenAI Whisper技術，無論是國語、台語還是英語用戶都能操作，為用戶提供更加智能和流暢的語音互動體驗。
[/ux_text] [/col] [/row] [/section] [section label=”feature” bg=”69139″ bg_color=”rgba(123, 169, 198, 0.04)” bg_pos=”59% 0%”] [row label=”container”] [col label=”features” span__sm=”12″] [row_inner] [col_inner span__sm=”12″] [row_inner_1 v_align=”middle”] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″] [ux_text font_size=”2.05″ text_align=”right” text_align__md=”center”]引導式問答
[/ux_text] [ux_text text_align=”right” text_align__md=”center”]整合了OpenAI ChatGPT，引導用戶提出關鍵問題，並提供更精確、有效的解答。
[/ux_text] [/col_inner_1] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″ force_first=”medium” align=”center”] [ux_image id=”69142″ width__sm=”100″ width__md=”60″] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span__sm=”12″] [row_inner_1 v_align=”middle”] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″ force_first=”medium” align=”center”] [ux_image id=”69470″ width__sm=”100″ width__md=”60″] [/col_inner_1] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″] [ux_text font_size=”2.05″ text_align=”left” text_align__md=”center”]用戶回答文字紀錄
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]借助OpenAI Whisper技術，更快速而準確地執行語音辨識和翻譯，將語音轉錄成文字，為真人客服提供有價值的上下文資訊，加速問題解決的過程。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span__sm=”12″] [row_inner_1 v_align=”middle”] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″] [ux_text font_size=”2.05″ text_align=”right” text_align__md=”center”]轉接至真人客服
[/ux_text] [ux_text text_align=”right” text_align__md=”center”]當虛擬客服無法解決來電者問題時，轉接至真人客服。
[/ux_text] [/col_inner_1] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″ force_first=”medium” align=”center”] [ux_image id=”69157″ width__sm=”100″ width__md=”60″] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span__sm=”12″] [row_inner_1 v_align=”middle”] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″ force_first=”medium” align=”center”] [ux_image id=”69472″ width__sm=”100″ width__md=”60″] [/col_inner_1] [col_inner_1 span=”6″ span__sm=”12″ span__md=”12″] [ux_text font_size=”2.05″ text_align=”left” text_align__md=”center”]多語系辨識功能
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]系統支持國語、台語和英語，且可以同時混合說出，使得不同語言背景的用戶皆能使用系統。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [/row_inner] [/col] [/row] [/section] [section label=”slogan-24/7″ bg_color=”rgb(69, 126, 162)” dark=”true”] [row] [col span__sm=”12″ padding=”20px 0px 0px 0px” margin=”0px 0px -20px 0px”] [ux_text font_size=”2″ line_height=”0.75″]24/7無時差服務
[/ux_text] [/col] [col span__sm=”12″ margin=”0px 0px -20px 0px”] [ux_text font_size=”2.65″ line_height=”0.75″ text_align=”center”]企業夢幻助手
[/ux_text] [/col] [/row] [/section] [section label=”feature” bg=”69139″ bg_color=”rgba(123, 169, 198, 0.04)” bg_pos=”59% 0%”] [row label=”container” style=”collapse” width=”custom” custom_width=”800px”] [col label=”features” span__sm=”12″] [row_inner col_bg=”rgb(255,255,255)” col_bg_radius=”16″ v_align=”equal” h_align=”center” padding=”32px 32px 32px 32px”] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69140″ image_size=”medium” width=”40″ height=”100%”] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]24/7 可用性
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]可提供全天候、不受時間限制的服務，而真人客服需要休息或遵從固定的工作時間。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69150″ image_size=”medium” width=”40″] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]效率提升
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]可同時處理多個用戶的諮詢，大大提高了客服的處理效率，減少了用戶等待的時間。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69152″ width=”40″] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]成本降低
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]可有效降低企業的客服成本，不需支付薪水給虛擬客服，也不需要休息時間或福利。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69144″ image_size=”medium” width=”40″] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ padding=”0px 0px 0px 0px” margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]即時回應
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]能夠立即回應用戶的諮詢，無需等待人工客服處理。這對於需要即時解答的問題或緊急情況非常重要。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69154″ image_size=”medium” width=”40″] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ padding=”0px 0px 0px 0px” margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]大數據分析
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]能夠記錄和分析大量用戶互動數據，進而提供更好的用戶體驗和洞察。這些數據可以用於改進產品、服務和客戶關係管理。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69143″ image_size=”medium” width=”40″] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ padding=”0px 0px 0px 0px” margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]自動化處理
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]可執行一些簡單且重複性的任務，從而釋放人工客服處理更複雜的工作，提高整體效率。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69466″ image_size=”medium” width=”40″] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ padding=”0px 0px 0px 0px” margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]提升準確性
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]利用OpenAI Whisper技術，能實現更準確的語音識別和翻譯，提供較精確無誤文字稿，確保了用戶和客服之間的溝通準確性和效果。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”4″ span__sm=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle” h_align=”center”] [col_inner_1 span__sm=”12″ span__md=”12″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69480″ width=”40″] [/col_inner_1] [col_inner_1 span__sm=”12″ span__md=”12″ padding=”0px 0px 0px 0px” margin=”0px 0px -40px 0px” align=”center”] [ux_text font_size=”1.5″ text_align__md=”center”]增強用戶體驗
[/ux_text] [ux_text text_align=”left” text_align__md=”center”]OpenAI Whisper技術支持國語、台語和英語，讓用戶無需學習新語言即可操作，提高了用戶的滿意度，加強了產品的整體可用性和吸引力。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [/row_inner] [/col] [/row] [/section] [section label=”compare” bg=”69139″ bg_color=”rgba(123, 169, 198, 0.04)” bg_pos=”59% 0%”] [row label=”container” style=”collapse” width=”custom” custom_width=”950px” h_align=”center”] [col label=”features” span__sm=”12″ padding=”16px 16px 16px 16px” bg_color=”rgb(255, 255, 255)” bg_radius=”8″] [ux_image id=”69526″] [/col] [/row] [/section] [section label=”slogan-mutile-function” bg_color=”rgb(69, 126, 162)” dark=”true”] [row] [col span__sm=”12″ margin=”0px 0px -300px 0px” align=”right”] [ux_image id=”69156″ width=”26″] [/col] [/row] [row h_align=”center”] [col span__sm=”12″ padding=”20px 0px 0px 0px” margin=”0px 0px -20px 0px”] [ux_text font_size=”2″ line_height=”0.75″]適用於各種場景
[/ux_text] [/col] [col span__sm=”12″ margin=”0px 0px -20px 0px”] [ux_text font_size=”2.65″ line_height=”0.75″ text_align=”center”]將效能推向極致
[/ux_text] [/col] [col span=”4″ span__sm=”12″ margin=”0px 0px -30px 0px” align=”center”] [button text=”聯絡我們” color=”white” size=”large” radius=”10″ expand=”true” link=”#contact”] [/col] [/row] [/section] [section label=”description” bg_color=”rgba(123, 169, 198, 0.04)”] [row] [col span__sm=”12″ margin=”0px 0px -20px 0px”] [ux_text font_size=”1.5″]本系統通過更精確的語音識別，為企業提供了更高效率、成本效益的解決方案，提升服務效率和客戶的滿意度。
[/ux_text] [/col] [/row] [/section] [section label=”application” bg=”69139″ bg_color=”rgba(123, 169, 198, 0.04)” bg_pos=”59% 0%”] [row label=”container” style=”collapse” width=”custom” custom_width=”1000px”] [col label=”features” span__sm=”12″] [row_inner col_bg=”rgb(255,255,255)” col_bg_radius=”16″ v_align=”equal” padding=”32px 32px 32px 32px”] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69155″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]線上客服
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]提供即時的線上客服支持，回答常見問題、協助使用者解決問題。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69146″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]產品和服務支持
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]提供產品或服務相關的支持，包括操作指引、疑難排解和常見問題解答。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69161″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]預約和訂單管理
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]協助用戶進行預約、訂單查詢、產品庫存查詢等相關業務。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69151″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]教育
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]提供學習支持，回答學生的問題、提供教育資源，甚至執行教育測試。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69162″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]醫療
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]提供基本的醫學資訊、回答健康相關問題，協助預約醫生或處方續方。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69148″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]銀行和金融
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]協助客戶查詢帳戶信息、處理基本的金融交易，提供常見問題解答等。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69160″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]旅遊和訂票
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]協助用戶查詢旅遊資訊、訂票、查詢行程和提供旅行建議。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69141″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]人力資源
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]提供員工或求職者關於招聘、薪酬、福利等相關資訊的支持。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69147″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]社交媒體
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]在社交媒體平台中提供用戶支持，回答用戶問題、解決問題、提供常見問題解答。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69149″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text font_size=”1.5″ text_align=”left” text_align__md=”left”]政府服務
[/ux_text] [ux_text text_align=”left” text_align__md=”left”]在政府網站中提供公民支持，回答政府服務相關問題，協助填寫表格等。
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [/row_inner] [/col] [/row] [/section] [section label=”DID title” bg_color=”rgb(69, 126, 162)” dark=”true”] [row] [col span__sm=”12″ margin=”0px 0px -30px 0px”] [ux_text font_size=”2.65″ line_height=”1.75″ text_align=”center”]DID線路使用處理
[/ux_text] [/col] [/row] [/section] [section label=”DID 線路使用處理” bg=”69139″ bg_color=”rgba(123, 169, 198, 0.04)” bg_pos=”59% 0%”] [row label=”container lalaalal” style=”collapse” width=”custom” custom_width=”1000px” h_align=”center”] [col label=”features” span__sm=”12″] [row_inner col_bg=”rgb(255,255,255)” col_bg_radius=”16″ v_align=”equal” h_align=”center” padding=”32px 32px 32px 32px”] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69513″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text text_align=”left” text_align__md=”left”]3CX CallCenter溢流進線導往 智能語音客服
[/ux_text] [/col_inner_1] [/row_inner_1] [/col_inner] [col_inner span=”6″ span__sm=”12″ span__md=”12″ class=”card-box-shadow”] [row_inner_1 v_align=”middle”] [col_inner_1 span=”4″ span__sm=”12″ span__md=”4″ force_first=”medium” margin=”0px 0px -40px 0px” align=”center”] [ux_image id=”69512″ image_size=”medium” width__sm=”56″ width__md=”75″ height=”100%”] [/col_inner_1] [col_inner_1 span=”8″ span__sm=”12″ span__md=”8″ margin=”0px 0px -40px 0px” align=”left”] [ux_text text_align=”left” text_align__md=”left”]智能語音客服前端設定進線最大數量使用限制
當線路需要轉回真人客服人員時導往真人客服
若有需要也可以設定獨立電話線路進線處理
