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3CX 微型企業方案

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伺服器共享 | 大型客服中心建置

專為小型企業設計

以最少的成本，獲取最大價值。

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「MCM 方案」是一款專為小型企業、新創團隊及小型電商量身打造的話務解決方案。此方案採用共享伺服器的模式，將 3CX 雲端話務系統的資源進行優化分配，為您提供穩定、經濟的雲端通話管理服務，幫助企業以低成本享受高品質的服務內容。透過 MCM 方案，企業不僅能有效控制成本開銷，還能擁有雲端系統的靈活性，更能提升通訊管理的便捷性。

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方案特色

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FEATURE

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共享性

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經濟性

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效率性

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便利性

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功能及應用

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APPLICATION

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智慧語音 IVR 總機

IVR 互動式語音應答，來電者可以透過按數字/語音辨識來選擇想要轉接的分機或需要的服務。

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個人專屬專線 (DID 直線)

DID 號碼即直線號碼，來電時設備將繞開自動總機直接把電話送達指定的分機、分機振鈴群組或者服務隊列。

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電話轉移

企業員工電話忙線時，可將電話轉移到其它位置的應用。主要用於銷售和客服等，保證企業不會遺漏掉重要的通話，提高了工作效率。

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電話代接

分組及代接代碼設置完成後，實現接聽同一群組響鈴的電話，可減少企業未接電話，提高服務品質。

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分機和手機共振

用於企業所有員工的分機，當電話來電時，員工若不在座機的附近，可使用手機接聽來電，減少漏接電話的機率。

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語音會議

可用於企業內部同事溝通，亦可透過企業 PSTN 線路邀請外部成員加入到電話會議。如對會議私密性有要求，可透過 PIN 碼的形式確保會議僅特定人士可以參與。

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CRM 整合

可與 CRM 的軟體廠商進行 API 整合，實現來電彈屏效果，使人員在短時間內得到客戶的相關資訊並及時更新，不僅讓資訊管理方便快捷，更能提升客戶滿意度與忠誠度。

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話務報表

話務報表是透過電子郵件自動生成和發送的，不會干擾電話系統，郵件可定時發給主管，讓其隨時掌握內部通話記錄，對企業管理有很大的作用。

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適合對象

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TARGET AUDIENCE

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小型企業

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新創團隊

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小型電商

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User Plan

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適合對象：使用人數 5 人以下

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一次性建置費

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NT$10,000

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月費

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NT$350

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  • 3CX 系統設定安裝

  • DID (外線) 建置 – sip trunk

  • 3CX IVR 錄製及流程設定 (客戶錄製聲音或 Google 自然語音)

  • 操作說明及客服諮詢

  • 軟體授權費及系統維護費 (包含 IP 話機、手機 APP、桌面版 Desktop 軟體授權)

  • 糧品 Cloud SBC 整合

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聯絡我們

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CONTACT US

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